INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take for me to receive my order ?

For orders within Portharcourt, please allow 24-48 hours. For orders outside portharcourt, please allow 3-5 days. (You may receive within or even before this time.)

After this time range, if you haven’t received your order(s) feel free to place a call and lay a complaint.

Do I need to call or initiate contact after placing my order ?

This is a seamless shopping experience, you can place orders, relax and receive your orders at the stipulated time, however you can always reach out for any further question or communication at your own convenience.

Do you allow refund and exchange ?

Yes, we do, kindly visit the Refund, return and exchange page to see full details before you place an order.

Is pick up allowed ?

Yes, you can select pick up while checking out and pick up at our store address. Always reach out via a call before coming for pick up to ensure shorter pick up time.

Will I receive the same item seen in the pictures ?

What you see is exactly what you get. Items may only have slight difference due to lighting or camera quality.

Do you offer wholesale?

Yes we offer wholesale. Kindly note that our slots are randomly picked and mixed by us (different size, colors, styles, etc – All first grade).

Kindly view our wholesale category page for available deals, you can also reach out to us if the desired item(s) needed isn’t included.

Do you sell bales?

Yes, we sell certain bales. View our Bale category page for available bales, you can also reach out to us if the desired bale(s) needed isn’t included.

Kindly note we do not know the exact quantity of items in a bale nor the content of the bale as it is sealed from the warehouse. We can only assure that we get from the best sources, however buying bale is a risk, Purchase only if you’re willing to take that risk.

Bales are tagged contraband in Nigeria, so please note that they *can get seized by customs in transit, we try our best to use the safest transportation method possible for bales but we will not be held responsible for any custom related seizure/loss of bales during transit.

CONTACT US FOR ANY QUESTIONS

    Address : Number 21b, Road 2, Agip Estate, Agip, Portharcourt
    (Upstairs, The yellow plaza after road 3 gate, behind agip police station)

    Call/whatsapp : 08064517688
    Tiktok : Thesmlabel
    Instagram : Thesmlabel.co , Thesmlabelthrift
    Email : Thesmlabel@outlook.com

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