REFUND, RETURN & EXCHANGE POLICIES

  • On size related issues,store credit or exchanges are permitted. We try to ensure you receive accurate size but If the size requested was sent, the customer will be responsible for shipping fees to return the item to us. Exchange and store credit only, no refunds.
    If the sizing mistake is from us, a refund may be issued.
  • Certain items cannot be returned e.g intimates, bodysuits, sales items, etc – we reserve the right to determine returnable items as we deem fit.
  • Once an item has been shipped out at the agreed time with customers choice of delivery , we do not cover refunds for long delivery time and lost or stolen packages.
  • if you receive exactly what was seen online, and have a change of mind, you are allowed return and exchange, you will cover return shipping fees and you’d be offered a refund/exchange only after that item has been re-sold.
  • We have a 3-day return policy i.e 3 days after receiving an item to request for an exchange or refund, this includes but not limited to; wrong order, defective or damaged items, wrong size etc.
    All items must be in the same condition (unworn, unused), if not, we reserve the right to refuse the return.

WALK IN STORE POLICIES

We love and encourage you to visit us at our physical location but there a certain policies governing us.

  • Please do not try on items while on make up, profuse sweating, etc unless you’re 100% sure of purchase – on account of over affected item(s), you may be asked to pay full price for that item or provide a service charge to take the item back to sellable condition.
  • Please do not try on items that is visibly not your size or recommended not to be your size by the sales rep. On account of damage, you will pay full price for the item or provide the service charge to take the item back to sellable condition.
  • ⁠There is no refund, return or exchange on items that were physically picked in the store. Please try on and carefully inspect selected items before paying and leaving the store.
  • ⁠If you’re shopping for someone not physically present to try on or confirm item, please be sure to inform us.
    A 3-day period is allowed to inform us of any arising situation and also return item in the same condition as purchased. Exchanges and store credit only

STOCKPILING

Stockpiling is where you purchase an item(s) without needing delivery immediately, this is to encourage more purchases (add to cart) and avoid multiple delivery fee. When you’re ready to receive, we deliver all at once under one delivery fee.
However we have a small storage space.

  • For orders within & outside portharcourt, stockpiling is allowed for up to 1 month. You can add items & request delivery at any time within this period.
  • Please note we will not be held responsible for any missing item(s) above 1 MONTH from the day of order, there will be no refunds, the customer can use monetary value to pick different item(s) within 3-DAYS, after contact is initiated, if you do not complete your replacement order, the order is considered VOID.
  • Please note any item(s) above 3 MONTHS will be regarded as NON-USEFUL to the customer and removed from our space, as such the order is considered VOID & NON-EXISTENT.

DELIVERY POLICY

Doorstep delivery is the safest way to receive packages from us, as the logistics company bears risks for any loss or damages. If you choose park delivery, please be aware that park deliveries are sent through a local bus(drivers) and it is done at owner’s risk. We cannot be held responsible for any loss/damage in transit if you choose this option

Frequently Asked Questions (FAQ)

How long will it take for me to receive my order ?

For orders within Portharcourt, please allow 24-48 hours. For orders outside portharcourt, please allow 3-5 days. (You may receive within or even before this time.)

After this time range, if you haven’t received your order(s) feel free to place a call and lay a complaint.

Do I need to call or initiate contact after placing my order ?

This is a seamless shopping experience, you can place orders, relax and receive your orders at the stipulated time, however you can always reach out for any further question or communication at your own convenience.

Do you allow refund and exchange ?

Yes, we do, kindly visit the Refund, return and exchange page to see full details before you place an order.

Is pick up allowed ?

Yes, you can select pick up while checking out and pick up at our store address. Always reach out on social media or call before coming for pick up to ensure shorter pick up time.

Will I receive the same item seen in the pictures ?

What you see is exactly what you get. Items may only have slight difference due to lighting or camera quality.

Do you offer wholesale ?

Yes we offer wholesale. Kindly note that our slots are randomly picked and mixed by us (different size, colors, styles, etc – All first grade).

Kindly view our wholesale category page for available deals, you can also reach out to us if the desired item(s) needed isn’t included.

Do you sell bales ?

Yes, we sell certain bales. View our Bale category page for available bales, you can also reach out to us if the desired bale(s) needed isn’t included.

Kindly note we do not know the exact quantity of items in a bale nor the content of the bale as it is sealed from the warehouse. We can only assure that we get from the best sources, however buying bale is a risk, Purchase only if you’re willing to take that risk.

Bales are tagged contraband in Nigeria, so please note that they *can get seized by customs in transit, we try our best to use the safest transportation method possible for bales but we will not be held responsible for any custom related seizure/loss of bales during transit.

What is the delivery frame for slots and bales ?

Please allow at least 1 week for us to curate your slot. Also allow ample time to prepare your bale for delivery as they are considered as contraband in the country and we await go ahead from logistics company to send out. Delays from Logistic companies after we’ve sent out orders to them should also be factored in.